razorblue role:

We are looking for a Service Desk Manager to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will include:

• Manage the service desk team across the North West & Scotland Region, ensuring consistently high standards of technical support and customer service.

• Drive service excellence by monitoring performance, leading continuous improvement initiatives and shaping the long‑term success of the team.

• Act as a key contact for our clients, confidently handling escalations, compiling high‑quality reports, attending service meetings, and fostering strong, trust‑based partnerships.

• Collaborate across departments to enhance service delivery, innovate processes, and ensure seamless operational performance.

• Create, improve and embed processes, using strong-problem solving skills and proven experience in developing practical, efficient solutions.

razorblue requirements:

We know it’s unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply.

• Leadership & People Management – Strong leadership experience with the ability to engage teams, drive culture, and support performance, development, and accountability.

• Analytical & Organisational Skills – Attention to detail, ability to prioritise workload effectively, and drive strategic service improvements.

• Communication & Customer Service – Impeccable written and verbal communication, ability to explain technical concepts clearly, and strong customer relationship skills, including the confidence to challenge constructively when needed.

• Industry Knowledge & Experience – Familiarity with corporate or MSP environments, an understanding of razorblue’s business and client needs, and proven service delivery experience.

• Technical Expertise – Must come from an IT background. Competent with Windows desktop support, tablet/mobile device support, network troubleshooting (ping, trace route), and Microsoft technologies (Active Directory, Exchange Server, Office 365, Group Policy, Azure AD Sync & Connect, Veeam Backup & Replication).

• Willingness to Travel – This role will require travel to our headquarters in Teesside regularly, and to client sites on occasion

• Qualifications & Requirements – ITIL certification or higher education (degree desirable), full UK driving license, and excellent fluency in English.

razorblue gives:

Working for an IT partner isn’t for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate.

If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.

We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.

Our other benefits include:

• Base salary of £55,000 per annum depending on skills and knowledge

• Hybrid working - After probation, split time between office and home

• 25 days holidays per annum + public holidays + the ability to purchase 10 more

• Your birthday off (Obviously!)

• £2000 Referral Scheme Bonus – if you know other techies that want to join us

• Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)

• Fully funded training and accreditations to expand your skillset

• Two paid charity volunteering days per year 

• Discounted Broadband (Necessity)

• Life insurance

• Private Health Insurance with Vitality Health

• Quarterly team social fund

• Cycle to Work scheme

• Gear up with the latest tech toys through our partnership with Currys

• Cruise around in an eco-friendly electric car with our EV Scheme

We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you.

Agencies/Recruiters Please Note:

To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Razorblue does not accept unsolicited speculative CVs.

Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we'll reach out if we ever need assistance from agencies. Thanks for understanding!